THE WARPED PERSPECTIVE
August 2001
I was cleaning out an old desk the other day,
and I happened to find a few intriguing articles from the mid-1990's. (One of them
is mentioned in the Quote of the Month above.) Aside from a few laughs at the ridiculous
claims of the talking parrots who obediently repeated the Microsoft party line,
there were several cases of anti-OS/2 FUD that were quite amazing.
For those who are unaware of the term, "FUD" means Fear, Uncertainty,
Doubt. It's a technique for negative marketing that was originally used by IBM in
the mainframe business. By raising spooky questions about the future of competing
products and companies, IBM could play the role of "the only safe choice"
and leverage their huge size and vast experience to keep corporate customers from
investigating hot new alternatives. Ironically, FUD was perfected by Microsoft during
their anti-OS/2 campaign of the mid-1990's and used quite effectively against IBM.
Here are a few examples.
"A Dataquest, Inc. report created quite a ruckus last week. Among other
outcomes, the unpublished document predicts that IBM will kill OS/2 when the operating
system fails to gain market share after Microsoft Corp's Windows95 debuts."
- Computerworld, April 10, 1995, page 8.
Note the sly terminology.... "WHEN" instead of "IF" OS/2 fails
to gain market share. By implying that the outcome was certain to be negative, a
prognostication began to look like a plan. But even more subtle is the fact that
the Dataquest report was an UNPUBLISHED document. How could an unpublished document
cause a ruckus? If such a document was intentionally leaked to a wide audience,
then it could cause damage without giving IBM grounds to sue. This way, corporate
managers would begin to Fear for the future of OS/2, become Uncertain about IBM's
long-term commitment to the platform, and Doubt that it would be around for a long
time. Meanwhile, IBM could only deny the rumors; there was nothing in print to be
refuted and no legal recourse to shut down the publication of an unpublished document.
What is the original source of such anti-IBM rumormongering? Look at the following
excerpt:
"Compuserve's OS/2 User Forum is rife with rumors that Big Blue wil scuttle
OS/2 development in favor of supporting Microsoft's Windows95. The rumors apparentlly
got started when "sources close to Microsoft" leaked word to a columnist
for the UK edition of PC Magazine, who dutifully reported both the
rumor and source." - Computerworld, March 20, 1995, page 118.
To put these dirty tricks into perspective, note that these rumors originated with
pro-Microsoft cronies and were spread quickly throughout the PC media establishment
-- less than one month after OS/2 Warp had become America's best-selling retail
software product. At a time when IBM CEO Lou Gerstner was openly calling for increased
OS/2 development and a full sales commitment (even with direct, public appeals to
all IBM executives to push OS/2 forward), persistent rumors of IBM's supposed "plan"
to get rid of OS/2 continued to be propagated throughout the mainstream PC media.
Soon other computer publications jumped on the bandwagon. PC Computing's
Ed Bott responded to a pro-OS/2 letter with the printed comment, "Break out
the grape Kool-Aid!" -- an obvious reference to suicidal cult leader Jim Jones.
Later in 1995, one computer magazine printed a sales chart that appeared to show
OS/2 sales disappearing -- until the reader looked closely and realized that the
horizontal axis of the graph was not zero sales per month, but 200,000 sales per
month. A major trade magazine printed an article entitled "OS/2 Users Head
for the Exits" -- while the accompanying graph showed that 10% more companies
were INCREASING their OS/2 investments than were decreasing them.
Note that many of these phony anti-OS/2 articles were in trade publications that
also had one, two, or more full-page IBM advertisements for OS/2 Warp. IBM was selling
OS/2 like hotcakes, spending huge rolls of cash on OS/2 advertisements, and urging
every IBM executive to promote OS/2 to IBM's clients. Meanwhile, the press preferred
to spread rumors and innuendos, becoming accomplices to Microsoft's dirty-tricks
campaign.
When today's users of Microsoft products endure lost data, lost productivity, and
the gut-wrenching frustration of being force-fed a suite of brain-dead, obsolete
products, they ought to pause and thank the media for their predicament. In one
of the most shameful episodes of tabloid-style journalism ever, greatness was squelched
and mediocrity became a celebrated hero. As any Microsoft watcher knows, ignorant
corporate decision-makers base their selections not on reality, but on popular myths.
The PC-using public needed the facts, and the "experts" in the PC media
let them down.
Most recent revision: June 28, 2001
Copyright © 2001, Tom Nadeau
All Rights Reserved.
E-MAIL: os2headquarters@mindspring.com